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Fast refunds, happier customers
Customers don’t want to argue about refunds and returns — they just want it resolved, fast. Your AI Agent handles the process instantly, keeps customers happy, and gives your support team hours back every day.
See how you can make returns and refunds an effortless process
Trusted by support teams worldwide
The Bottleneck
Distribution is fast.
Support is slow.
In the B2B world of faucets and fittings, a 2-day delay in technical support can mean a lost project or a frustrated dealer. Manual support simply can't scale with your distribution network.
48hr Response Times
Dealers wait days for technical specs or warranty approvals, stalling sales and frustrating customers.
Overwhelmed Support
Support teams are buried under repetitive inquiries about SKU compatibility and installation guides.
Policy Inconsistency
Manual processing leads to inconsistent warranty decisions and unauthorized returns.
Comparison
Make refunds and returns fast and policy-safe
With Tixa, your AI Agent can approve simple refunds and returns instantly, enforce your policies every time, and route tricky cases to your team with full context — so nothing falls through the cracks.
Without Tixa
Slow replies
Rigid processes
Higher workload
Average Resolution Time
With Tixa
Instant answers
Easy changes
Happy customers
Average Resolution Time
How Tixa handles returns
Your AI Agent follows the exact same steps your support team would — and does it at scale.
Customer requests a return
They reach out to initiate a refund, return, or exchange.
Customer requests a return
They reach out to initiate a refund, return, or exchange.
AI interprets intent
The AI Agent identifies whether it’s a refund request, a replacement, a store credit, or an exchange — based on what the customer says.
AI interprets intent
The AI Agent identifies whether it’s a refund request, a replacement, a store credit, or an exchange — based on what the customer says.
AI checks your policies
The AI Agent applies your return window, warranty terms, and refund rules instantly and consistently.
AI checks your policies
The AI Agent applies your return window, warranty terms, and refund rules instantly and consistently.
Offer replacement or credit
When appropriate, AI suggests an exchange or store credit to preserve revenue while satisfying the customer.
Approve refund
Eligible claims are refunded automatically within seconds — no human needed.
Flag edge cases
Complex, suspicious, or out-of-policy claims are routed to your team with the full conversation and order context.
Increase CSAT on auto-pilot
Identify refund vs. exchange vs. store credit intent
Apply return window and warranty policy automatically
Check purchase date and order history in real time
Approve eligible refunds instantly without human review
Offer store credit or exchange as alternatives
Enforce policy consistently across all requests
Flag suspicious or out-of-policy claims for review
Route edge cases with full order and conversation context
Available 24/7 for time-sensitive return requests
“With Tixa, we automatically resolve the majority of our support tickets each year.”
Success Story
Flusso Faucets
How a leading faucet manufacturer automated support for 1,200 dealers across North America.
Case Study
Scaling Support Without
Scaling Headcount.
Flusso Faucets faced a critical challenge: their dealer network was growing 20% YoY, but their support team couldn't keep up. By implementing Tixa, they automated 92% of technical inquiries, allowing their team to focus on high-value projects.
65%
Cost Reduction
< 2m
Response Time
92%
Resolution Rate
More ways Tixa reduces support workload
From shipment tracking to product advice, your AI Agent handles high-volume cases quickly, fairly, and in your brand voice.
Make returns fast, fair, and cost-efficient