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The fastest fix to your toughest support cases
Damaged items, missing orders, and quality complaints happen. What matters is how you respond. Your AI Agent resolves simple claims instantly and sends complex issues to your team with the context they need.
See how Tixa handles damaged and missing item claims end-to-end
Trusted by support teams worldwide
The Bottleneck
Distribution is fast.
Support is slow.
In the B2B world of faucets and fittings, a 2-day delay in technical support can mean a lost project or a frustrated dealer. Manual support simply can't scale with your distribution network.
48hr Response Times
Dealers wait days for technical specs or warranty approvals, stalling sales and frustrating customers.
Overwhelmed Support
Support teams are buried under repetitive inquiries about SKU compatibility and installation guides.
Policy Inconsistency
Manual processing leads to inconsistent warranty decisions and unauthorized returns.
Comparison
The right response turns problems into loyalty
With Tixa, your AI Agent can resolve missing items and damage claims the moment they come in — and pass sensitive complaints to your team with full context. Customers get speed where it’s simple, and empathy where it counts.
Without Tixa
Slow process
Generic policy
Frustrated customers
Average Resolution Time
With Tixa
Instant resolution
Empathetic response
Loyal customers
Average Resolution Time
How Tixa handles post-order issues
Your AI Agent follows the exact same steps your support team would — and does it at scale.
Customer reports an issue
They’ve noticed something is wrong and notify your support team.
Customer reports an issue
They’ve noticed something is wrong and notify your support team.
AI categorises the intent
The AI interprets the message and identifies the issue type — damaged, missing, wrong item, or quality complaint.
AI categorises the intent
The AI interprets the message and identifies the issue type — damaged, missing, wrong item, or quality complaint.
AI checks order data
The AI Agent pulls real-time order and carrier data to understand the full context.
AI checks order data
The AI Agent pulls real-time order and carrier data to understand the full context.
Issue refund
If the claim is valid, the AI Agent can issue a refund instantly — no human needed.
Arrange resend
When an item is lost or confirmed damaged, the AI Agent arranges a replacement shipment.
Route to your team
If the issue is too complex or sensitive, the AI escalates to a human agent with full context attached.
Stop losing customers over damaged orders
Accept photo evidence from customers
Identify issue type automatically (damaged / missing / wrong item)
Pull order and carrier data in real time
Apply warranty and return window policies
Issue refund instantly for eligible claims
Arrange resend for lost or damaged items
Distinguish quality defects from standard returns
Escalate complex cases with full conversation context
Maintain consistent policy enforcement 24/7
“With Tixa, we automatically resolve the majority of our support tickets each year.”
Success Story
Flusso Faucets
How a leading faucet manufacturer automated support for 1,200 dealers across North America.
Case Study
Scaling Support Without
Scaling Headcount.
Flusso Faucets faced a critical challenge: their dealer network was growing 20% YoY, but their support team couldn't keep up. By implementing Tixa, they automated 92% of technical inquiries, allowing their team to focus on high-value projects.
65%
Cost Reduction
< 2m
Response Time
92%
Resolution Rate
More ways Tixa reduces support workload
From shipment tracking to product advice, your AI Agent handles high-volume cases quickly, fairly, and in your brand voice.
Stop losing customers over damaged orders